CSW’s strength is in its people who have a total commitment to having a positive impact on our clients’ profits. Collector loads are kept lower than industry average to ensure that our collectors are able to spend more time on each account to maximize recovery rates, which translates into more dollars for your bottom line. CSW collectors are further supported by a higher than average number of skilled administrators who ensure that you get better service quicker. Our core employees average 20-30 years of service and collectively, our multilingual staff has over 200 years of experience in this business. In any given year, less than 0.5% of debtors in our agency files (compared to a typical average of 5-10%) lodge a complaint with the government – an impressive testimony to the professionalism of our collectors.